We’re saddened to hear that you are feeling by doing this, and guarantee you that your pleasure is vital to us. We’ll be following up with you quickly to discuss your issues.
The appointments are manufactured on the other hand after I identified as Nov 29…’it absolutely was in no way confirmed within the technique’. At that time I am scheduled by Fred Parsons nd Mike Botaishs’ crew they will be here Dec four….
Your satisfaction is crucial to us, and we’re upset to grasp that the carpet is not really meeting your expectations. We’ve Positioned your account, and we’ll be in touch with you Soon to discuss probable restore solutions.
Your crew returned on July fifth, minus a person employee who apparently was far too ill from partying within the 4th of July to show up at get the job done. This 2 person crew arrived at around eight:30AM and labored right up until 11:00PM along with the work excellent displays it. I will not likely go into speaking about once more the shoddy do the job they preformed on developing a new subfloor for the reason that we have been thru this dialogue way too often times. The most recent endeavor by them only resulted in them cutting strips of wood and stuffing Those people strips down into the gaps involving the hardwood floors as well as the subfloor that had Earlier set up. You confident me that whenever they arrived for this most up-to-date energy to repair their former function, that Mike (your set up inspector) could be coming Along with the set up workforce to verify The work was finished accurately. Mike, evidently, was sent off to another career and was not able to come to our dwelling for even a quick peek.
We’re upset to hear that the carpet just isn't meeting your expectations. We know that we’ve been working along with you with regard on your problems, and we’ll be in contact with you shortly to continue working with a resolution.
Oct three, 2018 at eleven:57 am This experience with Empire has become absolutely nothing in need of a nightmare ! our flooring was obtained December of seventeen and put in in feb 18th. This is when the NIGHTMARE commences. After the install They hooked the washer back again up and didn’t tighten the hose up. Drinking water leaked for on a daily basis and also a fifty percent ruining The brand new flooring in entrance and also the hallway. Took quite a few calls and days for getting them back out to fix it! . Their manager explained to me which they weren’t suppose to re hook up the appliances. Then the floor during the master bedroom began to Pop and crack after you walked on it1 It obtained even worse eventually. Considering that the moist flooring I censed that there could be problems with EMPIRE1 So I wrote down and retained just about every date and time I talked to them and promised plenty of periods that they'd be out below to fix the trouble and that we would be cared for and the situation would be solved!!! SO A lot of no demonstrates and no phone requires months, Guarantees built that they might be out on this sort of and these day and nevertheless not a soul arrived as well as identified as!! My wife And that i equally cancelled and rescheduled appointments being listed here and ,nicely NO ONE CAME !!! The floor is popping and cracking throughout the house now! Its march 5th now .The supervisor claimed that he understood what the problem was and that he had noticed it a thousand periods Which It could be cared for. He reported that he personally was popping out to inspect the ground! On march fifth 3 personnel came out ,although not the supervisor as promised! They walked in the hallway and bedroom and began shaking their heads no checking out each other. The guide gentleman reported it was not fantastic! They managed to locate a compact bit of the underlayment applied to set up the ground and looked straight at me and told me that they don’t use this distinct underlayment any longer! He described that whatever they are working with is thicker and quieter . I question why they made use of it on our floors and he mentioned they possibly experienced some more rolls inside the warehouse and threw them about the truck!
October 30, 2018 at twelve:21 am I really don’t know exactly where to start my working experience using this company has long been so immensely BAD, text ca not likely Categorical the dis-satisfaction using this type of corporation. My to start with face with this particular organization was nevertheless the customer service dept, They sent the profits human being to the incorrect deal with and referred to as me to state I wasn’t in your own home and that the product sales man or woman was at my doorway (head you I have been ready on all of them day) The income particular person was sent to my moms address.
Absolutely nothing resolved just informed in essemce “anyone needs to be there before 6 pm –just after ready all day.
November fifteen, 2017 at 5:38 pm Our circumstance is past ridiculous….installer didn’t set the rest room on tight immediately after installing ground. I known as & e-mailed Empire telling them about it & that we have been intending to get mold because the water was seeping below the ground. After a couple mo. they at last arrived & tore out the floor * identified around was mildew. We lived While using the mold for one more handful of mo. prior to anyone arrived out to deal with it. Now I continue to keep contacting & calling bc a few of the drywall was taken out. At last they referred to as & explained to me to find a drywaller, which wasn't my position.
Update on tile challenge….we felt that given that we have to re-do the bathrooms ourselves, we don't want any Component of Empire coming to put in new baseboards to fix damages. We would like nothing much more to perform with Empire Flooring, their not enough customer service, nor their installers.
I welcome your email response and inspire you to definitely contact and talk to me. My most up-to-date expertise has become totally infuriating and a disappointment. I have already been attempting to solve this issue for over two many years and it remains not fixed. Your N.Y. Long Island Customer Service Section and Installation Department has offered little tangible assist. They do not observe up and they don't hold their word if they say they may connect with again. I have worked in customer service for twenty+ many years and direct an in-sure profits and customer service Call Centre crew.
(it’s been 3 days because they were there). We have now to move into your home and can’t because the floors and baseboards need to be set. We now have folks looking to purchase your home that we're moving from so we are in bind until finally this is all fastened. However not one person will call us from the organization and check out to resolve your situation. I desire I could include photographs on This website so everyone can see how poor it's! Working with Empire Today has actually been a horrible nightmare!
This is simply not the encounter that we desire for our customers, and we’d want to even more go over your problems. Regrettably, we’re not able to view your phone number.
July 10, empire carpets phone number 2018 at 10:thirteen am Alright, this is gonna be a lengthy write-up, but it really’s certainly a warning to everyone else who could give thought to utilizing Empire Today to try and do your floors. TL;DR: DON’T! We made a decision to get Kora’s home carpeted downstairs, in addition to a runner along the ground from the stairs to her place. We also decided to receive the kitchen and again hallway completed in a laminate. The appointments ended up booked for that Friday for the carpet, and Monday with the floors. Friday, the carpet men came plus they didn’t bring plenty of carpet to complete The task. They had to reschedule to return Monday. Wonderful, not that major a offer. Monday rolls all-around. The kitchen area flooring male was supposed to be here between like ten-11 or a thing. By 2PM, nonetheless no one had confirmed up. We referred to as and were being instructed they need to be running late. Lastly at 3 he demonstrates up. He asks me for payment when I experienced currently compensated, and he wouldn’t trust me or maybe the code I gave him. Just after A different hour of him outdoors over the phone With all the office people today, he arrives again in and suggests “Ok, I suppose you compensated.â€. The dude starts working, even though his son is there to… support? He just type of stood about and watched his dad work. This man was right here right until 10pm and he didn’t even get a lot more than two toes into my kitchen. Take into account, this complete time all my cats have had to be locked up during the bedroom, and my fridge and fuel stove ended up disconnected mainly because I used to be instructed they had to be for the ground guy to have the ability to shift matters. The following day, he stated he can be below first thing each morning, 9am! He didn’t clearly show up right up until about 1pm. He was in this article all over again right until 10pm, with a unique son. Once again, he didn’t end a lot more than a few feet in that length of time. This is a 200 sq. foot Place, really smaller for the level of perform currently being completed. Once again, he has got to come back A different working day. He displays up once more about 10am the next day, with the two his sons now and his daughter. He was in this article until finally 11pm and Even now didn’t complete. His Youngsters had been in and out of your home, just viewing him, sitting on their phones, not really undertaking anything at all. His wife came a couple instances, out and in, looking at him work. There were a few periods exactly where all three of his kids, him, and his spouse have been just in my kitchen area, viewing him get the job done painfully slow.